Leveraging POS and Service Design for a Frictionless Unbox Your City Experience

Overview

Unbox powers a local economic system where both cities and corporates can distribute Ucoins, programmable funds that support local merchants, engage communities, and ensure every transaction is purposeful and measurable.

Categories

E-Commerce

Web3

Date

Jul 6, 2023

Company

Unbox the Universe

Role

Product Designer

Live Preview

Leveraging POS and Service Design for a Frictionless Unbox Your City Experience

Overview

Unbox powers a local economic system where both cities and corporates can distribute Ucoins, programmable funds that support local merchants, engage communities, and ensure every transaction is purposeful and measurable.

Categories

E-Commerce

Web3

Date

Jul 6, 2023

Company

Unbox the Universe

Role

Product Designer

Live Preview

Leveraging POS and Service Design for a Frictionless Unbox Your City Experience

Overview

Unbox powers a local economic system where both cities and corporates can distribute Ucoins, programmable funds that support local merchants, engage communities, and ensure every transaction is purposeful and measurable.

Categories

E-Commerce

Web3

Date

Jul 6, 2023

Company

Unbox the Universe

Role

Product Designer

Live Preview

More works

Grants distribution often faced challenges throughout its process. Some of these examples include slippage, targetability, transparency, and efficiency. NineTwelve Indiana collaborated with Unbox to ensure these issues do not occur in this pilot project, which aims to distribute $1,000,000 grants in Indiana 5G Ecosystem.Grant recipients need to submit their proposals to receive their grants. We adapt this pattern into our design flow, meaning my design direction is based on Mental Model Alignment. A principle states that digital experiences should mirror real-world processes to match users’ expectations. If people are used to submitting proposals in a certain way in the real world, the digital experience should replicate that structure to feel intuitive and familiar.

Enabling Efficient $1M Grant Flow in Indiana 5G Zone with B2B SaaS

B2B

Funding Management

Indiana

I designed the interface of a tablet-based clinic app used by staff at private GP clinics. My approach centred on user empathy, ensuring that clinic staff could operate the app under busy, real-world conditions. I prioritised: Large, accessible buttons for quick actions (e.g. “Start Consultation”, “Rejoin Queue”) to reduce cognitive load and speed up workflows. A stage-based layout, aligning each section (Doctors, Upcoming Queues, Missed Queues, and Checkout) with the natural flow of the patient journey, from waiting to consultation to billing. Visual hierarchy and colour coding to allow instant recognition of patient status and next steps, minimising clicks and decision fatigue. This clear and structured design helps staff view and manage high volumes of patient data at a glance while supporting real-time updates and queue transitions seamlessly.

3-Day Design Sprint: Building a Unified Interface for Clinic Staff

Health

B2B

Singapore

Grants distribution often faced challenges throughout its process. Some of these examples include slippage, targetability, transparency, and efficiency. NineTwelve Indiana collaborated with Unbox to ensure these issues do not occur in this pilot project, which aims to distribute $1,000,000 grants in Indiana 5G Ecosystem.Grant recipients need to submit their proposals to receive their grants. We adapt this pattern into our design flow, meaning my design direction is based on Mental Model Alignment. A principle states that digital experiences should mirror real-world processes to match users’ expectations. If people are used to submitting proposals in a certain way in the real world, the digital experience should replicate that structure to feel intuitive and familiar.

Enabling Efficient $1M Grant Flow in Indiana 5G Zone with B2B SaaS

B2B

Funding Management

Indiana

Grants distribution often faced challenges throughout its process. Some of these examples include slippage, targetability, transparency, and efficiency. NineTwelve Indiana collaborated with Unbox to ensure these issues do not occur in this pilot project, which aims to distribute $1,000,000 grants in Indiana 5G Ecosystem.Grant recipients need to submit their proposals to receive their grants. We adapt this pattern into our design flow, meaning my design direction is based on Mental Model Alignment. A principle states that digital experiences should mirror real-world processes to match users’ expectations. If people are used to submitting proposals in a certain way in the real world, the digital experience should replicate that structure to feel intuitive and familiar.

Enabling Efficient $1M Grant Flow in Indiana 5G Zone with B2B SaaS

B2B

Funding Management

Indiana